• I Am Receiving Bounce Messages

    If an e-mail is sent from your account that cannot be delivered you will receive a bounce message. Look at the subject line of the bounced message to ensure that you sent the message. If you do not recognize the message that has been sent, then your account may have been hacked. Please start by changing all your account passwords. In your Control Panel, e-mail accounts, and FTP account. Then check your computer for viruses. A list of recommended antivirus software can be found here.

    Visit Help Centre

  • My Account Has Been Locked

    Newsletters or e-mail that have been marked as spam were sent from your server. Please check your e-mail account for an e-mail from the Security Team. Please respond directly to that e-mail in order to open a case. The Security Team will respond within 24 hours.

  • My E-mail Doesn't Arrive

    If someone is expecting an e-mail from you and it hasn't arrived, the recipient should check their spam folder. To make your e-mail address trustworthy and distinguishable from e-mail spoofs, you can set an SPF resource for your domain. E-mail systems around the world will recognize if an e-mail has been authorized to be sent from your domain.

    Visit Help Centre

  • I didn't find the answer to my question

    Get live support 24/7 from our team of experts.

    To help us serve you better, please sign in with your account information.

    If you cannot or do not wish to sign in, please click here to speak to support.